Frequently Asked Questions (FAQ)

1. How do I create an account on Genex Footwear?

You can easily create your Genex Footwear account by entering and verifying your mobile number through OTP. Simply click on “Register”, enter your mobile number, and verify with the OTP to complete your registration.

2. How do I log in to Genex Footwear?

Logging in is simple! Just enter your mobile number, verify with the OTP, and you’ll be instantly logged in to your account.

3. Can I buy shoes online without trying them on?

Of course! If you know your correct size, you can confidently buy online — Genex Footwear follows a standard size chart similar to other leading shoe brands in Bangladesh.

4. How do I place an order?

Here’s how you can place your order easily:

• Step 1: Go to the product details page and click “Add to Cart”
• Step 2: Select your Color & Size
• Step 3: Click “Buy Now”
• Step 4: Add your Delivery Address
• Step 5: Confirm your order

Need help? Call us at +880 1324-764270, every day from 10:00 a.m. to 7:00 p.m.

5. Can I place an order for a product that is out of stock?

If a product is out of stock, please reach out through our Contact Page — our team will assist you or let you know when the item becomes available again.

6. Where do I find the size guide?

You’ll find the size guide directly on the Product Details page for every item.

7. I was disconnected from the Internet while my order was being processed. How do I complete my order?

If you didn’t see a “Thank You” screen, your order wasn’t processed. Please restart the process and try again.

8. Are these prices equal to the MRP? Is there any extra tax?

Yes. All prices listed are equal to the MRP retailed in stores and are inclusive of all applicable taxes in Bangladesh.

9. How do I check the status of my order?

Go to your Profile and check the Order History section to see your current order status.

10. What will be the delivery charge?

• Inside Dhaka: 100 BDT
• Outside Dhaka: 120 BDT

11. Does Genex Footwear deliver outside Bangladesh?

Currently, we deliver only within Bangladesh.

12. When will I receive my order?

We deliver within 3–4 business days across Bangladesh. During promotional campaigns, delivery may take slightly longer.

13. How can I track my order?

You can call our Customer Care at +880 1324-764270, every day from 10:00 a.m. to 7:00 p.m. for assistance.

14. What if I am not at home when my order arrives?

Our delivery partner will make up to three delivery attempts. If you’re unavailable, please call us at +880 1324-764270, and we’ll reschedule your delivery within 1–2 business days.

15. Is my order confirmed?

You’ll receive both an SMS and email confirmation once your order is placed successfully. For any issues, please contact us at support@genexfootwear.com or call +880 1324-764270.

16. How many times can I exchange a product?

Each product can be exchanged once only.

17. Which products cannot be exchanged?

Discounted items and undergarments are not eligible for exchange.

18. Where can I exchange my product?

You can exchange your purchased item through any Genex Footwear outlet under our Exchange Policy.

19. Is it possible to process exchange requests through a call center?

Yes — you can contact our support team for exchange assistance at:
📞 +880 1324-764270
✉️ support@genexfootwear.com